Technical troubleshooting
Diagnose and resolve complex hardware, software, and networking issues across diverse platforms and vendor ecosystems.
IT Support Specialist
Tony Schepers
On-site technical support for large-scale retail environments — diagnosing hardware, software, and networking issues across POS systems, enterprise switches, and everything in between.
- Current role
- Customer Engineer / Field Tech
- Focus
- Retail & enterprise IT
- Industry certified
- Linux Essentials ITIL 4 Foundation
Built for the field, not just the desk
I'm a highly versatile IT Support Specialist with deep experience in on-site technical support for large-scale retail environments — including Walmart, Meijer, and Starbucks locations. I thrive where uptime matters: fast-paced, high-pressure settings with strict SLAs, long hours, and on-call availability.
From POS terminals and thin clients to Cisco/Juniper switches, Wi-Fi access points, and fiber drops — I diagnose, configure, and resolve complex issues across the full stack. I also manage IT inventory lifecycles end to end: ordering, receiving, installation, and returns.
Skills & capabilities
POS & endpoints
Install, configure, and maintain point-of-sale systems, desktops, thin clients, and printers in live retail environments.
Networking & infrastructure
Cisco/Juniper switches, Wi-Fi access points, structured cabling, and fiber drops — from rack to register.
SLA-driven operations
Consistently meet strict customer SLAs including 4-hour response targets and same-day resolutions.
Inventory lifecycle
Full-cycle IT asset management: procurement, receiving, deployment, tracking, and returns.
High-pressure environments
Experienced with 40–60 hour workweeks, on-call rotations, and mission-critical retail uptime.
Where I've worked
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Customer Engineer / Field Technician
NCR Voyix
On-site support for major retail clients. Troubleshoot POS, networking, and endpoint infrastructure under tight SLAs in high-traffic store environments.
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IT Help Desk / IT Support
Vincennes University
Front-line support for students, faculty, and staff. Resolved hardware, software, and account issues while building foundational enterprise IT skills.
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IT Help Desk
Forest Park High School
Provided technical support for classroom technology, staff workstations, and student devices in a K-12 environment.
Credentials
Associate in Science, IT
Vincennes University
Linux Essentials
Command-line fluency, system navigation, and core administration — the ops foundation behind every tier-1 escalation I handle.
ITIL 4 Foundation
Industry-standard service management — structured incident response, SLA discipline, and customer-first delivery at scale.
Let's connect
Open to IT support, field engineering, and help desk opportunities. Reach out directly or grab my resume.